Complicated matters needs special handling in the ever more complex world in which we live today. Sometimes it’s not the hardest of tasks that needs solving, but the most simplest. I feel that the approach of making a bigger issue of a thing is a modern day problem.
Many issues are not that complicated that they can’t be solved or can’t be overviewed in order to make a solution that proves viable. One of those things are customer services of, so called, A-list companies. Many companies feel that a customer service is a burden to the economics involved. Maybe it is, but it is also a really good way to find out what the customer thinks and feels about the company.
What better way is their to get customer feedback, if not via a customer service ? Most of you might agree with me when i say that in some cases it’s the only way to get feedback. Why ? Well, here is a thought. Would you be calling to a companies switchboard and try to get in touch with a middle management executive in order to express your opinions about their billing, operations or even your subscription to their services ?
I do not think that a middle management executive would be willing to take time out to listen to a customer who feels the urge to express himself, for that he needs a customer service that can handle the complaint and maybe, maybe even solve the customers problems or issues.
Many companies see their customer service like a thorn in their operations, a organisation that demands a lot from the company and doesn’t take no for a answer, a organisation that is need out of a social responsibility perspective, not out of the companies willingness to provide simple solutions. This is something that is really good, because a customer service shouldn’t be a lame, simple solution, non-cooperative organisation at any company. A customer service should be, sort of, in your face, at least within the company. Continue reading ‘Customer services’
Here we go again, motherfucker ! I’d thought i’d start things of with a bang and i guess i got you attention. I’ve written a few things about doping in my little blog and it all has been linked with the Tour de France and so is this post. I really thought that Alexandre Vinokourov’s stupid efforts to win the Tour de France was the last we all, would have to hear about doping and the Tour de France, but hell no !
